About the Company
For the largest cryptocurrency exchange company in Latin America, we are looking for the best talent. The goal is to evolve how people think and use money. To achieve this, we aim to provide hundreds of millions of users with simple and fun products. fast, cost-efficient, and user-friendly financial services powered by blockchain technology. Cryptocurrency, or encrypted monetary resources, does not rely on an intermediary to give it legitimacy or value. Instead, it is valuable because of the peer-to-peer technology that runs it. We think it’s time for Latin Americans and the world to have alternative forms of currencies.
About the team:
- As a Technical Customer Specialist at the Bitso Markets Team you will work closely with the largest and most active customers. You will be the first point of contact of liquidity providers with regards to the technical questions, passing the incidents and feedback to the technical platform team. You will also assist the systematic traders with the technical onboarding. Working closely with the research and data science teams, you will monitor the API standards across the industry.
You are:
- Coding experience in one of the most popular languages (Java, Python, JavaScript etc.).
- Proficiency in crypto exchange APIs and at least working knowledge of the automatic trading.
- Ability to gather all information needed to report and document a bug, incidents and improvement suggestions.
- Ability to establish a good rapport with key account holders of very different attitudes, in very volatile market conditions.
- Excellent written and verbal communication skills.
- English language proficiency.
You’ll do:
- Provide support to liquidity providers, covering technical & API issues.
- Classify incidents affecting the key account holders and pass them to the technical team.
- Assist the technical onboarding for algorithmic traders.
- Manage the technical & API feedback received from the key accounts.
- Liaise with the data science and market research functions to create stable and continuous queries.
- Liaise with key internal stakeholders for key accounts business requirements: Finance, Compliance, Legal and IT.
- Assist on operational requirements: invoices, payments, audits, financial statements, onboarding, etc.
- Help the Market Operations function manage alerts and internal systems functionality.
Compensation and Benefits:
- Purpose: You’ll be part of something bigger, working towards financial inclusion across Latin America
- Culture: You’ll work in a thriving, friendly, and fun environment that promotes open discussions, jokes, learning, video games, and lots of fun.
- People: You’ll work with some of the most driven and intelligent people in the crypto space in Latin America
- Salary: We pay competitively to attract top talent in the market.
- Venue: Work from wherever you want, this role is remote.
- Performance Bonus: Your hard work will be rewarded with an attractive bonus plan.
- Unlimited Free Days: We want our employees to recharge their batteries and explore who they are outside of the office